Terms

Zaczess

Organization number: 559155-7714 When the consumer orders from ZacZess.se, the consumer automatically accepts the purchase terms below on this page. The terms apply between ZacZess and the consumer when the consumer places an order via this site. Send an email to support@zaczess.se if you have questions regarding our terms

Buy

A purchase agreement is only entered into when the consumer has received an order confirmation from ZacZess. ZacZess has ownership of the products until payment is received. You must be 18 years old to shop at ZacZess or have the approval of a guardian.

Delivery time

The products are normally sent within 1-3 working days from the time of ordering. If the delivery time changes, the customer is notified as soon as possible and the customer then has the right to cancel the purchase free of charge. ZacZess reserves the right to have stock items sold out before we have time to update the website, if this happens we will of course update the customer with a new estimated delivery time. The customer then has the opportunity to withdraw his order.

Prices

All prices include 25% VAT. We reclaim any price adjustments, stock changes and obvious typing errors, which include incorrect prices, product descriptions and information that an item is in stock. ZacZess reserves the right to correct such errors. In the event of an incorrect price, the consumer is contacted and ZacZess awaits approval of the new price before the order continues. Image information on the site can be considered as illustrations and these illustrations can not be considered accurate in either color, appearance or function.

Shipping prices

Shipping within Sweden SEK 49. For orders from other countries, the shipping price is shown at checkout

Payment options

ZacZess uses Paypal as a payment option.

Product delays

Delivery delays may occur that occur outside our control. If this occurs, we disclaim liability to the customer for the damage caused by the delay.

Right of withdrawal and open purchase

You as a private person have a 14-day right of withdrawal. This means that you as a customer have 14 days from the time you receive the item to cancel your purchase. It is important that the product is returned in original packaging and unused. The customer is responsible for any return shipping.

Complaints

If you want to complain about a damaged or faulty product, please contact us by e-mail for further instructions. Attach the invoice / receipt so we can identify the return. Remember that you are responsible for the shipping to us.

Complaints are sent to:
ZacZess
Defer 110
75791 Alunda

Damaged goods

When you receive your goods, it is important that you check your order immediately. If you have received an incorrect or damaged item, contact us as soon as possible via e-mail to support@zaczess.se

Refunds

Refunds are always sent back to the same account used for purchases.

Uncollected package

If your package arrives at a delivery point, a notification will be sent to you via e-mail or text message. You as a customer are responsible for the correct mobile number, address and e-mail address you entered. If you do not collect your package, you will be charged an administrative fee of EURO 10.

Om du inte hämtar ut ditt paket så debiteras du en administrativ avgift på 100 kr.

Personal information

ZacZess uses Klarna as a payment method. Klarna is one of the most secure payment solutions on the internet. You can choose between paying by card or invoice.

In short, our policy can be described as follows:

We only collect the necessary information to be able to fulfill our commitment to you.
We do not share your information with third parties unless it is necessary to be able to fulfill our commitment to you and to meet the set legal requirements for accounting.
We only save the information required by law and to be able to provide the best possible service.

If you have questions about your personal information, you can contact us at support@zaczess.se

Force Majeure

In the event of war, natural disaster, industrial action, government decisions and comparable events beyond our control which could not be reasonably foreseen, and affect agreements entered into and commitments on our part, which means that we can not keep the said agreement / commitment, shall form the basis for that we are released from our obligations to fulfill the said agreement.

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