If you're unsure about choosing the color of riding pants or unsure about the size that fits, purchase a gift card from ZacZess so your friend can freely choose from our range.

Your gift card will be emailed to you within minutes after your purchase. Check your spam folder if you can't find your gift card. Gift cards are always valid for 12 months from the date of purchase.

Gift cards cannot be exchanged for cash. 14-day right of withdrawal.

We place great importance on ensuring the highest quality of our garments. Each product undergoes thorough quality control directly in the factory to guarantee that it meets our high standards. Our clothing is designed and manufactured to last, both in terms of materials and craftsmanship. We use durable and sustainable fabrics that can withstand everyday use as well as intensive riding sessions, so you can trust that your garments will maintain their shape, function, and style over time

• Wash at a maximum of 40 degrees Celsius.
• Remove any mud/other dirt before washing.
• Wash with similar colors.
• Wash inside out.
• Do not use fabric softener.
• Tumble dry on low heat only.
• Do not iron.
• Stain remover can be used before washing for grass stains on light-colored products.
• Exceptions to these general care instructions may be specified in the product description, and apply in addition to the above-mentioned care advice.

Make your return or exchange easy! 

Follow the steps below and use the return portal to quickly and easily send back your item.

Sweden: https://return.shipmondo.com/zaczess-retur 

Finland: https://return.shipmondo.com/zaczess-finland 

Denmark: https://return.shipmondo.com/zaczess-denmark 

Netherlands: https://return.shipmondo.com/zaczess-nederland 

Belgium: https://return.shipmondo.com/zaczess-belgium 

Germany: https://return.shipmondo.com/zaczess-germany 

Poland: https://return.shipmondo.com/zaczess-poland

 

OBS: ZacZess only accepts returns handled via the returns portal. Returns that are not completed via the returns portal will not be processed and returned to the sender. (Applies to Sweden, the Netherlands, Germany, Belgium, Denmark and Finland). You need to use the return portal to return or exchange an item.

If your country is not listed above, please contact us at support@zaczess.com and we will be happy to assist you further.

 

How to make a return/exchange:

1. Click on the return portal for your country.
2. Enter your order number without the # sign (only five digits). Having trouble finding the order number? Contact us at support@zaczess.com.
3. Choose which products you want to return/exchange and state the reason for the return or the desired size for exchange.
4. Choose shipping method and pay the return cost.
5. You will then receive an email with your delivery note/return information.
6. Depending on the shipping company, the next step is different:
Postcode: Choose between printing the waybill yourself or scanning the QR code at an agent.
Budbee: Follow the information in the returns information to book a locker and return the package.
Instabox: Follow the instructions in the return information to book a locker, and write the specified numbers on the package.
7. Pack your item(s) in a suitable package. For example, you can use the package in which your order was delivered. Seal the package carefully to ensure it lasts throughout shipping. Then hand the package in at the nearest post office or locker. To find these, we recommend that you visit the transport company's website.

 

Returns/Exchanges

You can carry out both exchanges and returns in our return portal. Only size changes are possible changes to implement. If you wish to change to another product, model or color, you do so by ordering the new product and returning the old product.

If you indicate that you wish to make an exchange, the new product will be sent out automatically. 

 

Return cost

Selectable shipping methods are shown in the respective return portal and are paid by card. If you are unable to pay by card, please contact us at support@zaczess.com then we will help you further.

Sweden: From SEK 52

Finland, Denmark, Netherlands & Belgium: From 5.95 EUR

Germany & Poland: From 10 EUR

 

Right of withdrawal

As a customer, you always have 30 days to buy from the moment you receive your order from us.

Extended open purchase applies to purchases from November 15 and provides open purchase until January 15, 2025. Does not apply to gift cards, which always have a 14-day right of return. The right of withdrawal does not apply to personally designed products or printed products from club collections. 

 

When will I be refunded?

We handle your exchange/return within 10 working days of receipt. From handled returns, it takes 1-3 working days for the refund to be processed. 

 

Out of stock

We can only carry out exchanges for products that are in stock. In the event of an exchange for a product that is out of stock, or an exchange that is not approved to be carried out, your request will be handled as a return.

 

Return conditions

- The product must be sent back in original packaging and be unused in new condition.

-In case of damaged condition (for example missing labels, stains, hair or missing packaging) a reduction in value can be applied.

 

If you experience problems or have questions, we recommend that you send an email to our customer service at support@zaczess.com then we will be happy to help you.