Frequently Asked Questions
Below you will find the commonly asked questions ZacZess receives from our customers and friends. We have gathered the most common questions in one place to make it easier for you to find your answer quickly. If you don't find the answer you are looking for please contact firstname.lastname@example.org
Shipping and delivery time
Whats your delivery time?
We prioritize fast deliveries to our customers. We always try to send the orders that are placed before 10am on the same day. If you place your order after 10 am your order will be sent from warehouse the next coming working day. I Sweden we normally deliver within 1-2 days and the rest of the world normally within 3-6 days. "
Can I track my order?
As soon as your parcel is sent from our warehouse in Sweden you will receive an email with link where you can track you order and se when it arrives at your address. It can take up to 24h before the tracking information is updated.
What shipping options do you have?
Within Sweden all packages are send with Postnord. Packages outside of Sweden is sent with DHL, UPS or FedEx depending on the destination.
Do you offer free shipping?
We offer free shipping above 250 USD
Exchanges & Returns
How do I make a return?
When you, as a customer, make a return you are always responsible for the return shipping cost if you live outside of sweden. Choose appropriate shipping option and hand in your parcel at the closest post office. When we received your returns and processed the items you will be refunded for the cost of the item. We will not refund the return shipping cost from your original order.
How do you do the repayment with a refund?
Repayment is always made to the same account used for order.
How do I make a return?
Within Sweden the return shipping cost is 49 SEK and will be withdrawn from the refunded amount when used a return note/consignment note. Outside of Sweden you as a customer is responsible for the return shipping fees.
How do I make an exchange?
At the moment we don't handle any direct exchanges in our warehouse. You make an exchange by placing a new order on our website. You can then return the item that you wish to exchange ."
Varför kvarstår 49 SEK på min faktura?
You as a customer choose the best shipping options
I need to exchange a product I bought on a campaign?
If you used a discount code on your first purchase you send us an email with your old order number and your new order number to email@example.com. We will help you adjust the price so you pay the same price as the first order."
Where is my order confirmation?
An order confirmation is always sent within 24 hours. It is possible the the order confirmation can end up in the junkmail so double check that. If you are having problems contact firstname.lastname@example.org
Can I change my order when it's finalized?
If your order is not packed in our warehouse we can help you change your order. Email support at email@example.com
I accidentally typed the wrong address, can I change it?
Be careful when entering your details. If you need to change you should contact support at firstname.lastname@example.org. We can only change address if the order has not left our warehouse.
My order won't go through, can you help me?
"Our customer service always want to help the customer in the best possible way, contact email@example.com
Can I buy ZacZess products in a store?
ZacZess only sell there exclusive products online via our website. We are only online and always opened!
Are all your breeches in a stretch material?
Yes, of course! All our equestrian clothes are made in a soft four way stretch that allows you to be comfortable all day.
How are the sizes of your breeches?
Our breeches are normal in size. We generally recommend you to choose the smaller size if you are choosing between two. This is because the four way strech is flexible and will be like a second layer of skin.
How are the sizes of your tops?
Our tops are normal size. Generally our tops are a slimfit-model and we recommend you to choose one size bigger if you like your shirt to be loose.
I'm choosing between two sizes, which one should I take?
In the breeches we recommend you to take the smaller size and on the tops we recommend you to take the bigger size.
If you have further questions please contact our customer service at firstname.lastname@example.org