Make your return or exchange easy!
Follow the steps below and use the return portal to quickly and easily send back your item.
Sweden: https://return.shipmondo.com/zaczess-retur
Finland: https://return.shipmondo.com/zaczess-finland
Denmark: https://return.shipmondo.com/zaczess-denmark
Netherlands: https://return.shipmondo.com/zaczess-nederland
Belgium: https://return.shipmondo.com/zaczess-belgium
Germany: https://return.shipmondo.com/zaczess-germany
Poland: https://return.shipmondo.com/zaczess-poland
OBS: ZacZess only accepts returns handled via the returns portal. Returns that are not completed via the returns portal will not be processed and returned to the sender. (Applies to Sweden, the Netherlands, Germany, Belgium, Denmark and Finland). You need to use the return portal to return or exchange an item.
If your country is not listed above, please contact us at support@zaczess.com and we will be happy to assist you further.
How to make a return/exchange:
1. Click on the return portal for your country.
2. Enter your order number without the # sign (only five digits). Having trouble finding the order number? Contact us at support@zaczess.com.
3. Choose which products you want to return/exchange and state the reason for the return or the desired size for exchange.
4. Choose shipping method and pay the return cost.
5. You will then receive an email with your delivery note/return information.
6. Depending on the shipping company, the next step is different:
Postcode: Choose between printing the waybill yourself or scanning the QR code at an agent.
Budbee: Follow the information in the returns information to book a locker and return the package.
Instabox: Follow the instructions in the return information to book a locker, and write the specified numbers on the package.
7. Pack your item(s) in a suitable package. For example, you can use the package in which your order was delivered. Seal the package carefully to ensure it lasts throughout shipping. Then hand the package in at the nearest post office or locker. To find these, we recommend that you visit the transport company's website.
Returns/Exchanges
You can carry out both exchanges and returns in our return portal. Only size changes are possible changes to implement. If you wish to change to another product, model or color, you do so by ordering the new product and returning the old product.
If you indicate that you wish to make an exchange, the new product will be sent out automatically.
Return cost
Selectable shipping methods are shown in the respective return portal and are paid by card. If you are unable to pay by card, please contact us at support@zaczess.com then we will help you further.
Sweden: From SEK 52
Finland, Denmark, Netherlands & Belgium: From 5.95 EUR
Germany & Poland: From 10 EUR
Right of withdrawal
As a customer, you always have 30 days to buy from the moment you receive your order from us.
Extended open purchase applies to purchases from November 15 and provides open purchase until January 15, 2025. Does not apply to gift cards, which always have a 14-day right of return. The right of withdrawal does not apply to personally designed products or printed products from club collections.
When will I be refunded?
We handle your exchange/return within 10 working days of receipt. From handled returns, it takes 1-3 working days for the refund to be processed.
Out of stock
We can only carry out exchanges for products that are in stock. In the event of an exchange for a product that is out of stock, or an exchange that is not approved to be carried out, your request will be handled as a return.
Return conditions
- The product must be sent back in original packaging and be unused in new condition.
-In case of damaged condition (for example missing labels, stains, hair or missing packaging) a reduction in value can be applied.
If you experience problems or have questions, we recommend that you send an email to our customer service at support@zaczess.com then we will be happy to help you.
